The Nixxis outbound dialler can initiate the calls using following dialling modes:
Features offered by Nixxis’ outbound management include Multiple simultaneous Call List Dialling.
The outbound dialler can analyse all call lists and pass the communication to the appropriate agent with the appropriate script pop-up or agent interface.
Agents may participate in several simultaneous outbound campaigns.
This is certainly interesting when the end of call lists is reached and productivity is going down.
The outbound dialler can merge call lists and will pass the communication onto the appropriate agent with pop-up of script or other agent
interface. This makes it possible to deal with all end of list call backs while reaching the objectives without impacting the productivity.
Nixxis uses dynamic call list filtering in order to improve the efficiency of your outbound activities.
Call lists are not static files assigned to a specific calling activity. All activities of a business campaign use a common contacts file. The call lists use subsets of that contact file depending on defined criteria.
The notion of multi-wave campaigns allows other activities (inbound calls, emails, other outbound activities) to impact the status of the contact and create a condition by which that contact should be added or removed from the call list.
This global contact file allows combining activities resulting in a global analysis and reporting.
